Order Cancellation & Changes
Need to change or review an active order? Here is how to manage your order status and request quick assistance before dispatch.
Automated Cancellation Notice
Automated self-service cancellation is currently being finalized with our local logistics and partner entities. In the meantime, our support team handles all order modification and hold requests directly.
Before Order Dispatch
If your order was placed recently and has not yet been collected by the courier, reach out via WhatsApp immediately with your Order ID for immediate support.
After Delivery / In Transit
Once an order has shipped, you can receive the items and visit any Hawly Sports branch to perform a free in-person exchange for different sizes or gear.
Track Order Status
Check if your order is currently Pending, Confirmed, Preparing, or Out for Delivery in real-time.
Live Order Support
Chat directly with our support desk on WhatsApp to modify order items, adjust delivery address, or hold fulfillment.
Frequently Asked Questions
Common answers regarding order changes and modifications.