Returns & Exchange Policy
At Hawly Sports, we want you to have gear that fits your passion. While we do not offer cash refunds, we offer a seamless in-store exchange policy across all our branches.
In-Store Only
All exchanges are conducted exclusively at our physical retail stores so you can try on the right size and inspect the replacement product in person.
Equal Value or Cash Difference
Exchange for an item of the same value at no extra cost. If the new item has a higher price, you can simply settle the difference in cash at the counter.
14-Day Exchange Window
Bring your unworn items with original tags and receipt within 14 days of purchase or delivery date for a quick and friendly exchange.
How to Exchange Your Items
Follow these 3 simple steps to swap your size or choose an alternative product.
Prepare the Item
Ensure the item is completely unworn, clean, with original tags attached and in its original box/packaging.
Visit Any Branch
Head to any Hawly Sports branch with your item and order confirmation / receipt. Our store staff will inspect and approve the exchange.
Pick Your New Gear
Choose your new size, color, or different product. If the new item costs more, pay the difference in cash and walk out ready to play!
Eligibility Checklist
Unworn & Unwashed
No signs of outdoor wear, creasing, scent, or washing.
Original Tags Attached
Manufacturer hangtags, barcodes, and stickers must be untouched.
Original Packaging & Box
Shoe boxes and branded bags must be returned in good condition.
Proof of Purchase
Order confirmation, digital invoice, or printed till receipt required.
Frequently Asked Questions
Got questions about exchanging your gear? Here are answers to common questions.
Still Have Questions About Exchanges?
Our team is available on WhatsApp to assist with size recommendations, branch stock inquiries, or exchange guidance.